Effective Date: July 16, 2026
Welcome to One App Life. We are committed to delivering your orders quickly, safely, and reliably across Bangladesh. Please read our Delivery Policy before placing an order.
1. Delivery Coverage
One App Life currently delivers to locations throughout Bangladesh. Delivery availability may vary depending on the destination and courier service coverage.
2. Order Processing
Orders are processed after successful order confirmation and payment verification (if applicable). Orders placed on weekends or public holidays may be processed on the next business day. Processing times may vary during promotional campaigns, festivals, or periods of high order volume.
3. Estimated Delivery Time
Estimated delivery times are:
- Inside Dhaka: 1 to 3 business days
- Outside Dhaka: 2 to 7 business days
- Remote Areas: 3 to 10 business days
Delivery times are estimates only and may be affected by weather conditions, courier delays, natural disasters, political events, or other circumstances beyond our control.
4. Delivery Charges
Delivery charges are calculated based on the delivery location, product size, weight, and promotional offers available at the time of purchase. The applicable delivery fee will be displayed during checkout before payment confirmation.
5. Order Tracking
Customers will receive order updates through email, SMS, or phone (where applicable). Tracking information may also be provided when available through our delivery partners.
6. Delivery Attempts
Our delivery partner will normally attempt delivery more than once if the first attempt is unsuccessful. If delivery cannot be completed due to incorrect or incomplete address, incorrect phone number, customer unavailability, or customer refusal to receive the order, the order may be cancelled and returned to One App Life. Additional delivery charges may apply if a re-delivery request is accepted.
7. Customer Responsibilities
Customers are responsible for providing an accurate delivery address, correct contact number, and ensuring recipient availability during delivery hours. One App Life is not responsible for delays caused by incorrect information provided by the customer.
8. Inspection Upon Delivery
Customers are encouraged to inspect the package before accepting delivery. If the package appears damaged, opened, or tampered with, customers should immediately inform the delivery representative and contact One App Life Customer Support.
9. Delivery Delays
Although we strive to deliver every order on time, delays may occur due to severe weather conditions, natural disasters, government restrictions, political unrest, courier operational issues, high seasonal demand, or force majeure events. One App Life shall not be liable for delays caused by circumstances beyond our reasonable control.
10. Undeliverable Orders
Orders returned to us because they were undeliverable may be cancelled. Refunds, if applicable, will be processed according to our Refund Policy after deducting any applicable delivery or handling charges.
11. International Shipping
Currently, One App Life delivers only within Bangladesh unless otherwise stated on our website.
12. Contact Us
If you have any questions regarding your delivery, please contact us:
ONE LIFE EMPIRE LIMITEDSouth Paikpara, Mirpur, Dhaka, Bangladesh
Email: info@oneapplife.com
Website: www.oneapplife.com
Customer Support: Available 24/7