Effective Date: July 21, 2026
Welcome to One App Life, operated by ONE LIFE EMPIRE LIMITED ("One App Life", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information while providing a secure and reliable shopping experience.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, purchase products, sell products through our platform, or use any of our services.
By accessing or using One App Life, you agree to the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with our platform.
Customer Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Mobile number
- Delivery and billing address
- Account credentials
- Order history
- Wishlist and shopping preferences
- Customer support communications
Customers may also place orders as a guest. In such cases, we only collect the information necessary to process and deliver the order.
Seller Information
If you register as a seller, merchant, or business partner, we may additionally collect:
- Business name and registration information
- National ID (NID) or other government-issued identification, where required
- Tax or regulatory information, where applicable
- Business address
- Bank or settlement details
- Product, inventory, and pricing information
- Business documents required for verification
- Communication records related to seller support
This information helps us verify seller identities, maintain marketplace integrity, comply with applicable laws, and provide seller management tools.
2. Payment Information
We support multiple payment methods, including Cash on Delivery (COD), bKash, Nagad, Debit Cards, Credit Cards, and other payment methods introduced in the future.
Payment transactions may be processed through trusted third-party payment providers. One App Life does not store your complete card information on its servers.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders and payments
- Deliver products
- Verify sellers and businesses
- Provide customer support
- Improve our products and services
- Personalize your shopping experience
- Communicate important updates
- Prevent fraud and unauthorized activity
- Resolve disputes
- Comply with legal and regulatory obligations
4. Cookies and Tracking Technologies
One App Life uses cookies and similar technologies to keep you signed in, remember your preferences, maintain your shopping cart, improve website functionality, measure website performance, and analyze visitor behavior.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Analytics and Advertising
We may use trusted analytics and advertising services including Google Analytics, Google Ads, Meta Pixel, and other analytics or marketing platforms. These services help us understand website usage, improve customer experience, and measure marketing effectiveness.
6. Information Sharing
We do not sell your personal information. We may share information only when necessary with payment service providers, courier and delivery partners, technology and cloud service providers, customer support providers, and government authorities when required by law.
All third parties are expected to protect your information in accordance with applicable legal requirements.
7. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. While we strive to safeguard your information, no method of transmission over the internet can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to provide our services, maintain business records, resolve disputes, meet legal and regulatory requirements, and prevent fraud and abuse. When information is no longer required, we will take reasonable steps to securely delete or anonymize it.
9. Your Rights
Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information, withdraw consent where applicable, and contact us regarding privacy concerns. Some requests may be subject to legal or operational limitations.
10. Seller Responsibilities
Sellers are responsible for ensuring that the information they provide is accurate, complete, and up to date. Sellers must not upload content or product information that infringes intellectual property rights, violates applicable laws, or misleads customers.
11. Children's Privacy
Our platform is not intended for children under the age required by applicable law to independently use our services. We do not knowingly collect personal information directly from children without appropriate authorization where required.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party services they use.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The updated version will be published on this page with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
ONE LIFE EMPIRE LIMITEDSouth Paikpara, Mirpur, Dhaka, Bangladesh
Website: oneapplife.com
Email: info@oneapplife.com
Customer Support: Available 24 hours a day, 7 days a week.
Thank you for trusting One App Life. We are committed to protecting your privacy while providing a secure, reliable, and convenient shopping experience.