ONE APP LIFE
Terms and Conditions of Use
Effective Date: 23 June 2026 | Last Updated: 13 July 2026
These Terms and Conditions should be read carefully before accessing, registering with, purchasing from, selling through, or otherwise using One App Life.
Part 1 — Introduction, Acceptance and General Framework
1. Introduction
Welcome to One App Life, a digital commerce and services platform operated by ONE LIFE EMPIRE LIMITED, a company incorporated in Bangladesh.
The expressions "you," "your," "User," and "Customer" refer to every person or legal entity that visits, accesses, registers with, purchases from, sells through, communicates through, or otherwise uses any part of the Platform.
One App Life is designed as an integrated digital platform through which Users may discover, purchase, sell, order, book, access or receive products, services, digital facilities and other lifestyle solutions — including through the website at oneapplife.com, any official mobile application, seller portals, customer dashboards, and any other official digital channels.
2. Company Information
ONE LIFE EMPIRE LIMITEDCompany Registration Number: C-211352
Date of Incorporation: 23 June 2026
Registered Address: South Paikpara, Mirpur, Bangladesh
Website: oneapplife.com
Email: info@oneapplife.com
3. Purpose of the Platform
One App Life aims to create a trusted digital ecosystem through which individuals and businesses can access products and services needed in everyday life, including online retail, multi-vendor marketplace services, fashion and lifestyle, electronics, groceries, health and wellness, home and living, personalized products, digital products, delivery and logistics, and other services introduced from time to time.
4. Nature of One App Life's Role
One App Life may operate as a Direct Seller (where ONE LIFE EMPIRE LIMITED sells directly), as a Marketplace Operator (connecting customers with independent sellers), or as a Facilitator (coordinating between users and third-party providers such as payment providers and courier companies). Some transactions may involve a combination of all three roles.
5. Acceptance of These Terms
By accessing or using any part of One App Life — including visiting, creating an account, placing an order, making payment, submitting content, or registering as a seller — you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Platform.
6. Electronic Agreement
Your electronic acceptance of these Terms has the same effect as a written signature, to the extent permitted by applicable law. You are responsible for keeping your registered contact information accurate and accessible.
7. Eligibility
To create an account or place an order, you must be at least 18 years old, have legal capacity to contract, not be prohibited by applicable law from using the Platform, and provide accurate and complete information. A person under 18 may use the Platform only under the supervision of a parent or legal guardian who accepts responsibility.
8. Business Users
If you use the Platform on behalf of a company or organization, you represent that you have the authority to bind that entity, that it legally exists, and that the entity accepts responsibility for account activity. We may request trade license, incorporation certificate, NID, bank details, and other verification documents.
9. Incorporated Policies
These Terms should be read together with all policies published by One App Life, including the Privacy Policy, Return and Refund Policy, Cancellation Policy, Shipping and Delivery Policy, Payment Policy, Seller Agreement, and any product-specific or service-specific conditions displayed during a transaction.
10. Order of Priority
In case of conflict, the following order of priority generally applies: (1) mandatory provisions of applicable law, (2) product- or service-specific terms, (3) separately signed written agreements, (4) seller or merchant agreements, (5) promotional campaign terms, (6) return, refund, payment and delivery policies, (7) these Terms and Conditions, (8) other Platform guidelines.
11. Availability of Services
We do not guarantee that every product, feature, or service will be available to every user. Availability depends on your location, seller coverage, inventory, courier coverage, payment-provider availability, regulatory permissions, and other operational factors. We may add, remove, limit, or modify services, including without prior notice where required for legal, security, or operational reasons.
12. Geographic Scope
One App Life is established in Bangladesh and initially operates primarily for users located in Bangladesh. Users accessing the Platform from outside Bangladesh are responsible for ensuring their use complies with local laws. We may block or limit access from particular countries or regions.
13. Future Services and Platform Expansion
Subject to legal approval, commercial readiness, and technical availability, future services may include digital payment features, wallet, food delivery, home services, healthcare, transportation, travel booking, real estate, education, business-to-business trade, and other lifestyle and technology services. The inclusion of future services in these Terms does not constitute a promise that they will be launched.
14. No Guarantee of Continuous Operation
We will make reasonable efforts to keep the Platform accessible and functional. However, we do not guarantee uninterrupted, error-free, or delay-free access. Access may be interrupted due to maintenance, server failure, cybersecurity incidents, government instructions, force majeure events, or other circumstances beyond our reasonable control.
15. Platform Updates and Modifications
We may update, redesign, or modify any part of the Platform at any time, including user-interface updates, payment system changes, delivery system changes, and updates required by law or third-party technology providers. Certain updates may be mandatory.
16. Changes to These Terms
We may amend these Terms from time to time. The updated version will be published on the Platform with a revised "Last Updated" date. Unless otherwise stated, updated Terms become effective when published. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
17. Your Responsibility to Review
You are responsible for reviewing these Terms periodically. The most recent version published on the Platform governs your continued use.
18. Language
These Terms may be made available in English, Bangla, or other languages for convenience. Unless otherwise required by law, the version identified by One App Life as the controlling version will apply where there is an inconsistency between translations.
19. Accessibility and Understanding
We aim to present important Platform information clearly. However, these Terms contain legal provisions affecting your rights and responsibilities — particularly regarding orders, payments, cancellations, returns, refunds, liability, and dispute resolution. You may contact us at info@oneapplife.com with questions.
20–22. Communications and Notices
By creating an account, you agree that we may send transactional and service-related communications including order confirmations, payment confirmations, delivery updates, security alerts, and policy notices. Official notices from One App Life may be delivered by email, SMS, account notification, mobile push notification, or website banner. Legal notices to One App Life should be sent to info@oneapplife.com with your full name, order number, and a clear description of the issue.
23–30. General Legal Provisions
One App Life's failure to immediately enforce any provision does not constitute a waiver. Nothing in these Terms removes any mandatory right under applicable law. If any provision is found illegal or unenforceable, the remaining provisions continue in full force. These Terms, together with all incorporated policies, form the general legal framework governing your relationship with One App Life. No verbal promise, informal conversation, or social media message shall modify these Terms.
Agreement to Proceed
By accessing, registering with, ordering from, selling through, or otherwise using One App Life, you expressly confirm that you have had an opportunity to read these Terms, understand that they create legal obligations, agree to comply with them and related Platform policies, and agree to proceed under the terms established by ONE LIFE EMPIRE LIMITED.
Contact Us
ONE LIFE EMPIRE LIMITEDSouth Paikpara, Mirpur, Dhaka, Bangladesh
Email: info@oneapplife.com
Website: oneapplife.com